Driver App

The route changes. The driver just drives

Turn dynamic routes into simple instructions — pickups, drop-offs and navigation that update live as riders join the route.

The solution

Same drivers. Clearer shifts. No guesswork

Sign in to a ready shift: vehicle, service area and the first pickups already in order.

Next stop, who boards and turn-by-turn navigation, all on one screen.

New riders slot into the route automatically; later pickups keep their promised window.

Mark riders on board or no-show, and report incidents straight to the control room.

Start the shift readyVehicle, shift and service area assigned; the day's first pickups already sequenced when the driver signs in.

Sign in to a ready shift: vehicle, service area and the first pickups already in order.

Follow clear next actionsOne screen: next stop, who boards, who alights, and navigation to get there.

Next stop, who boards and turn-by-turn navigation, all on one screen.

Adapt as riders joinNew pickups slot into the route automatically — the driver just keeps driving.

New riders slot into the route automatically; later pickups keep their promised window.

Confirm boardingsCheck in passengers, report incidents and keep operators in the loop without leaving the app.

Mark riders on board or no-show, and report incidents straight to the control room.

Built into the app

Navigation, pickups and shift tasks arrive in the same app, and every rule is set in the dashboard.

Turn-by-turn to the next taskThe route to the next pickup and the next manoeuvre, recalculated in under 5 seconds if the driver leaves it.
A manifest that stays currentNew bookings and cancellations arrive in real time, and the stop order re-sequences itself.
Rider needs before arrivalBoarding notes and assistance requirements appear with the stop, before the vehicle turns into the street.
Report in one tapNo-shows and incidents go to the dispatcher with location and context attached.
Shifts and breaks as tasksService hours, breaks and relief points are planned in the dashboard and reach the driver as the next task.Operations Dashboard
Any fleet, one engineThird-party and autonomous fleets can dispatch through the same engine via API.Shotl API

FAQ

What device do drivers need?

Any recent Android or iOS phone or tablet — many services run on the driver's own device.

Does it navigate?

Yes. Turn-by-turn guidance to the next task, with the route recalculated in under 5 seconds if the driver leaves it.

Does the driver see rider needs before pickup?

Yes. Boarding notes and assistance requirements appear with the stop, and wheelchair bookings only go to a vehicle that can take them.

Can a no-show be recorded?

Yes. The driver marks a passenger who didn't show up directly in the Driver App, and the route moves on.

Can drivers report problems?

Yes. One tap sends an incident to the dispatcher with location and context attached.

What happens if connectivity drops?

The manifest is cached on the device and resyncs automatically when coverage returns.

From the blog