Fares and payments
Pay in the app or on board — or keep the service free
Card payments into your own Stripe account, payment on the vehicle, and a price for every fare type. Payments are optional — switch them on when you need them.
The rider’s side
How a paid booking works
- 01Choose the tripThe rider picks pickup and drop-off. The payment step only appears after that.
- 02See the totalThe summary shows the full cost of the ride for the fare type and number of passengers.
- 03ConfirmThe rider pays by saved card in the app, or chooses to pay on board if you allow it.
- 04The chargeA ride now is charged on confirmation; a scheduled ride about 10 minutes before pickup.
In-app payment has run in on-demand services such as Piacenza and Reggio Emilia. Read the Piacenza case →
Built in
Every way a rider pays, on one service
Payment is part of the booking, and the money goes straight to your own Stripe account — Shotl never holds it.
- Pay in the appDebit or credit card at booking — Visa, Mastercard, American Express and more — with cards saved securely for repeat trips.
- Pay on boardSwitch it on and riders can choose to pay on the vehicle; the Driver App tells the driver who still has to pay.
- Your fare typesRegular, child, student, PMR, senior and more, each with its own price — in euros, US dollars or pounds sterling.
- The money is yoursPayments go into your own Stripe account. Shotl provides the integration and never receives or manages the income.
- Charged at the right momentA ride now is charged when the rider confirms; a scheduled ride about 10 minutes before pickup, with free cancellation until then.
- Your refunds and receiptsSet your refund policy in Stripe, and send a standard emailed receipt or your own customised invoice.
FAQ
The questions we hear most
How can riders pay?
By debit or credit card in the app, or on board if you switch that option on. Riders see the total cost before they confirm the trip.
Who receives the money?
You do. Payments go into your own Stripe account. Shotl only provides the integration and never receives or manages the income.
When is the rider charged?
For a ride now, when the rider confirms it. For a scheduled ride, about 10 minutes before the expected pickup — so it can be cancelled at no cost until then.
How do refunds and receipts work?
Both are set in your Stripe account: your own refund policy, and either a standard receipt emailed to the rider or your own customised invoice.
Which fares can we set?
One price per fare type — for example regular, child, student, PMR, senior or retired — in euros, US dollars or pounds sterling.
Can a service be free?
Yes. Payments are optional: when they are off, the apps show no payment step and every booking is free. They can be switched on from the dashboard at any time.
