Sustainability and ethics

We move people in a smarter, fairer, more sustainable way — starting with ourselves

Our commitments on technology, people, data and impact — every policy behind them signed, and available to anyone who asks.

Osvald Martret, Co-CEO at Shotl — Osvald MartretCEO at Shotl

Environment

The product exists to cut empty vehicle-kilometres. The commitment is to measure that honestly.

Efficiency by design: The platform raises vehicle occupancy, pools compatible journeys, optimises routes and feeds passengers into the public transport network — the mechanisms that reduce transport emissions.
No unsubstantiated claims: We communicate environmental results accurately and never present estimates as guarantees. Where data is insufficient, an estimate is labelled as one.
Measurement built in: Operators and authorities get the indicators that matter: distance travelled, occupancy, shared journeys, route efficiency, energy use and estimated emissions — with transparent methodologies.
Electric-fleet ready: We support the transition to electric and low-emission fleets wherever it is technically and operationally feasible, as in Andermatt's fully electric operation.

Ethics and integrity

Zero tolerance for bribery and corruption, in the private sector and with public officials alike.

Anti-bribery, without exceptions: No one acting for Shotl may offer or accept improper payments, kickbacks, excessive gifts or any advantage meant to influence a decision. Cash is never offered or accepted, and intermediaries may not do what we cannot do directly.
Fair competition in tenders: No price agreements, no market allocation, no bid coordination, no misleading information in procurement processes. We win tenders on the merits or not at all.
Conflicts declared: Actual or potential conflicts of interest must be disclosed before taking part in the decision concerned.
Responsible procurement: We select suppliers that comply with the law, respect labour and human rights, prevent corruption and manage their own environmental impact.

People

A company improving access to work and education has to be a fair place to work itself.

Non-discrimination: Recruitment, pay, promotion and development decisions rest on objective criteria — never on gender, identity, orientation, age, origin, religion, disability or family status.
Gender equality: Equal pay for work of equal value, harassment prevention, and periodic review of gender representation across teams and leadership.
A safe workplace: No harassment, bullying, threats or retaliation — and concerns can be reported in good faith without fear. Forced labour and child labour are rejected outright, in our own operations and our supply chain.
Wellbeing policy: Hybrid work since 2020, work-life balance measures and a published wellbeing policy covering physical and mental health.

Passengers and data

Journey data can reveal a life. It is handled accordingly.

Privacy by design: Data minimisation, purpose limitation and storage limits are design principles, not afterthoughts. We collect only what the service needs.
Never sold: Shotl does not sell passengers' personal data to third parties, and data is never used for purposes incompatible with what passengers were told.
GDPR throughout: EU hosting, a valid legal basis for every processing purpose, and full support for access, rectification, erasure, portability and consent withdrawal.
Accessible to everyone: Services can include channels for people without smartphones, apps or digital payment — because inclusion is a design requirement, not an add-on.

Our own house

A company that removes empty kilometres shouldn't produce them

Our Sant Cugat headquarters carries a B eco-efficiency rating: solar panels for hot water and electricity, water-based air conditioning, automatic shutdown of lighting and climate at 8 pm, segregated waste collection, and lighting driven by sensors that follow the natural light.

Since 2020 the company runs a hybrid working model — a smaller physical footprint for a growing team, and fewer commutes. Heating holds at 19 °C, cooling at 25 °C, and the settings are reviewed monthly against how the office is actually used.

Policy library — on request

Code of Ethics and Corporate ResponsibilityThe full framework — values, people, passengers, data, environment, partners.
Corporate Code of ConductStandards of conduct for everyone operating under the Shotl name.
Anti-Bribery PolicyZero-tolerance rules for gifts, hospitality and public officials.
Environmental Policy StatementThe signed commitment to measure and reduce our impact.
Wellbeing PolicyPhysical and mental health commitments to our team.
GDPR overviewWhat to know about how the platform handles personal data.

Request the signed documents →