Door to door
For the riders a bus stop doesn’t reach
Shared transport from the rider’s door for appointments, reduced mobility and towns too small for a scheduled line — booked by phone as easily as by app.
Does this sound familiar?
Four problems accessible transport teams keep running into
Health services, councils or social care — these four come up in almost every first conversation. Each one has the same answer.
- 01“The walk to the stop is the barrier”For a rider with a walking frame, four hundred metres is the whole journey.Collect the rider at the address, not at a stop
- 02“Appointments don’t wait”Dialysis, therapy and day centres run to a clock a loose pickup window will miss.Treat arrival times as a rule, not a target
- 03“Booking assumes a smartphone”An app-only service excludes exactly the riders who need it most.Book by phone, web or app — or let someone book for you
- 04“Taxi contracts don’t scale”Single-passenger trips billed one by one, with no shared rides and no data.Share trips under one contract, with real numbers
The answer
Bring the service to every rider’s door
Collect riders at their own address and drop them at theirs, sharing the vehicle with others travelling the same way. That is door-to-door transport: it costs like public transport, not like a taxi.
Let riders, carers or social services book by app, web or phone. Hold every appointment time as a rule, and watch each trip live.
Set it up your way
- Match the right vehicle to every riderHold wheelchair space, boarding assistance and companions on the rider’s profile, so only a vehicle that can take them is assigned.
- Protect every appointmentSet strict pickup and drop-off windows per service, and load recurring trips — dialysis, day centres — once for the whole term.
- Let others book for the riderLet carers, family or social services book on a rider’s behalf, with eligibility held in the rider record.
How it works
How the service actually runs
One mechanism sits behind every service: a request comes in, the engine pools it, the driver is guided, the operator supervises.
FAQ
The questions we hear most
Is this the same as a taxi voucher scheme?
No. Vouchers pay for single-passenger trips and produce invoices rather than service data. Here trips are pooled across a managed fleet — which can include licensed taxis — and the service reports trips, punctuality and cost per passenger.
How do you protect appointment times?
Each service can define strict pickup and drop-off windows. The routing engine will not accept a pooling option that puts the window at risk, and the operations team is alerted while a trip can still be recovered.
Can riders without a smartphone use it?
Yes. Rides can be booked by phone call or on the web, and carers, family members or social services can book on a rider's behalf. It is the same trip in the same system.
Does it work with wheelchair-adapted vehicles?
Yes. Vehicle capabilities and rider requirements are both held in the platform, so only a vehicle that can carry the rider is offered the trip — and the driver sees the assistance needed before arriving.
Can recurring trips be booked once?
Yes. Repeat rides — the same trip three mornings a week — are programmed in bulk for the whole term instead of rebooked each time.
Can it run alongside our other services?
Yes. Door-to-door pickups can be offered to the riders who need them inside a wider demand-responsive service, on the same platform and the same fleet.
