Passenger App
Booking a flexible ride, made effortless
Give riders a simple way to request, track and pay for on-demand trips — by app, web or phone call, under your own brand.
The solution
Same riders. Simpler journeys. Fewer calls
Pick origin and destination, ride now or later, and get a guaranteed pick-up window before confirming.
Book several future trips in one go — work, school or appointments — and review them together.
See the assigned vehicle approach in real time, with a live arrival time at the stop.
Pay in the app with saved cards or passes, or on board where the service requires it.
Pick origin and destination, ride now or later, and get a guaranteed pick-up window before confirming.
Book several future trips in one go — work, school or appointments — and review them together.
See the assigned vehicle approach in real time, with a live arrival time at the stop.
Pay in the app with saved cards or passes, or on board where the service requires it.
Built into the app
Everything a rider needs, in one app
Booking, trip updates and payment are part of the same app, and every rule is set per service.
- Alerts before pickupYou choose how many and how far ahead — from “10 minutes until your ride” to “the driver is on the way”.
- Live vehicle trackingRiders see the same real-time position as the control room, so a delay is handled before it becomes a complaint.
- Offers that expireA proposed trip stays open for a set time and is released automatically if the rider doesn’t respond.
- Ride now or laterRiders choose an immediate trip or schedule one ahead, by app, web or phone.
- Under your own nameYour brand, your languages and one app for every zone.White label
- Pay the way riders preferIn the app, on board or with a pass, with fare rules set per service.Fares and payments
FAQ
The questions we hear most
What about riders without a smartphone?
Every service runs a phone booking line alongside the app, and operators can book on a rider's behalf. In practice both channels coexist: in one Barcelona-area service, up to 75% of requests still came through the app — including from elderly riders.
Can riders ride now or book ahead?
Both. Riders choose an immediate trip or schedule one ahead, and each time band in the service schedule can accept either or both.
Can riders change or cancel a trip?
Yes, within the policies you set. Change and cancellation rules are configurable per service, not fixed by the platform.
Can the app carry our brand?
Yes. One app per operating system covers all your zones, under your service name, logo and colours — and shows only your service.
What languages does it support?
The app is fully localisable; services today run in Spanish, Catalan, Italian, German, Portuguese, Japanese and English.
Is it accessible?
The rider app works with VoiceOver and TalkBack, and a wheelchair need travels with the booking into vehicle assignment and pickup times.
