Volkswagen linked its Wolfsburg buildings, and the trains serving them, with one on-demand shuttle
MOVE Shuttle, Volkswagen’s own branded service, ran eight company vans corner to corner across 23 km² of Wolfsburg, between office buildings and out to regional rail and bus, including the Berlin corridor. More than 10,000 employees registered.
- Setting
- Company buildings across Wolfsburg · 23.36 km²
- Service model
- Corner-to-corner employee shuttle
- Network
- 123 virtual stops · 8 vans
- Booking
- MOVE Shuttle app, German and English
Results
Employees signed up for inter-site trips and first- and last-mile links.
From request to pickup, with controlled windows absorbing the peaks.
Short in-vehicle times between buildings and out to rail and bus.
The challenge
Buildings across a city, and a train still to catch
Volkswagen’s office buildings in Wolfsburg are spread around the city, outside the factory grounds. Staff move between them all day, and many arrive by regional train or bus, including on the Berlin–Wolfsburg corridor.
The default was to drive between sites and hunt for parking at every stop. An all-day fixed shuttle would have run empty between peaks. The service had to be short, predictable, and there when people actually needed it.
What we deployed
Corner to corner between buildings, with links out to rail and bus
- 01Corner to corner
Eight company vans carrying staff directly between buildings, plus shuttle links to nearby rail and bus nodes.
- 02123 virtual stops
At gates and buildings across 23.36 km² — no infrastructure built.
- 03Desired-time windows
Staff book on demand in the app; pickups land within a controlled window that absorbs peak periods.
- 04Dynamic dispatch
Compatible trips grouped continuously, within vehicle capacity and driver shift limits.
- 05Guests too
VIP accounts let administrators book rides on behalf of visitors, on the same vans as staff.
- 06Volkswagen in control
Several admins and service controllers with role-based rights, able to add stops and book special trips themselves.
- 07Enterprise security
Shotl passed Volkswagen’s TISAX certification, a cloud vendor assessment and a data-processing agreement.
- 08Feedback on every trip
A short survey after each ride and each cancellation, with answers reported to Volkswagen anonymously.
Tuned by the numbers, over several years
Reporting was built to Volkswagen’s tender, weekly and monthly: delay on pickup and on arrival, top stops and routes, demand by hour and by booking channel, and kilometres per vehicle as a basis for CO₂. Pooling was measured as passenger kilometres over vehicle kilometres. Stops were adjusted as the data came in, and the result held for years: average waits of 8 minutes and rides of 10 to 15.
How the assignment rules workOn site
Staff pick a destination in the MOVE Shuttle app and the next van is assigned to them. 
Staff board at the building entrance, a virtual stop a few steps from the door. 
The Driver App shows the next stop, the passengers to drop and the route to the gate.
Daniel CanisService and User Experience Designer, Volkswagen AG“We needed to connect Volkswagen AG’s main office buildings across Wolfsburg, outside the factory grounds, without people driving between them and hunting for parking at every stop.”
“The shuttle removed that whole routine — the search for a space, the walk to and from the car. What we got back was working time, fewer cars circulating between sites, and a measurable cut in emissions.”
Similar challenges
The problem isn’t specific to car makers
What made Wolfsburg hard is not the industry. It is a company spread across a city: office buildings kilometres apart, staff moving between them all day, and many arriving by regional train or bus — conditions where driving between sites becomes the default and an all-day fixed shuttle runs empty between peaks.
Any large employer with scattered sites shares them: headquarters split across a city, hospital groups, universities with several campuses, public administrations. Where the pattern holds, so does the model: one zone across the sites, virtual stops at gates and stations, pickups within a desired-time window, and the employer in control of access, stops and reporting.
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